Jaz B.
to be honest i felt pushed into an upgrade, and took one after 20 hours of travelling just to get out the branch having been there nearly 30 mins with no other customers present. The guy on the desk seemed unwilling to let me leave without an upgrade. When i book, i book what i want. The pressured upsell puts me off ever using sixt again and i resent the fact i paid for an upgrade to be honest. I booked a citroen c4 equalivent - but the guy on the desk tried to tell me i booked a C3 which i assume is lower down, i got 'upgraded' to a renault capture which i'll be honest doesn't seem like an upgrade over a C4, having drive a c4 before. I needed to add an extra day which was initially charged at 1/3 the cost of the entire 2 week booking until i pulled him up on it at the payment stage. He went backwards and forwards between reducing the insurance and increasing the car so many times i lost track of what was what. it was beyond frustrating when i still had a 2 1/2 hour drive after that much travelling. he tried to 'upgrade' me to a bmw 1 series for ONLY £80 per day - a ludicrous amount for that car - the car i booked was around £38 per day. You don't get to say ONLY when you're trying to more than triple someone's booking total. It's put me off using Sixt in future, it's way too aggressive and to be honest it's trying to take advantage of people coming off the back of potentially long and tiring travel. I just wanted what i'd booked. I've hired cars dozens of times and as my first experience with Sixt i found it frustrating, drawn out and more expensive than i was looking for. I'm giving 3 stars purely because the car was in great condition and Daryl at the drop off was great, outside of that i'm unimpressed