My flight was changed several times and I tried to contact the branch but left a message with the wrong flight details.
Despite this, the staff spent their own time researching likely flights on that day from my point of origin and were waiting for me. A late arrival and some paperwork mixups meant that the system shut down while I was still I. The process of processing it. Where many places would tell me better luck next time (it has happened to me before At other companies and that was the outcome), the staff member went above and beyond to help me. He tried absolutely everything and I kept him from going home for approx. 1 hour beyond closing time, but he finally managed to get the system up and running and me in a car and on my way.
I look forward to my next visit to Glasgow and fully recommend the service at this branch.