We had a short wait (about 45 minutes) for our compact car. We were being helped by Marcela, who was very polite and knowledgeable. She let us know that our car would take a few more hours to arrive, but that we could have a free upgrade to an SUV. I think it was a Mitsubishi Outlander. All new and very clean inside. We agreed and I asked if they had any water (as it was a very hot day)...as we were going out to the car, she brought us a couple of water bottles! A very nice gesture. Returning the car took no more than five minutes and we didn't have any hassle, although it was quite dusty inside and out from our trip to Utah. A convenient shuttle to the airport arrived right away for us. Very happy with the low prices and the great service.