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Is iets niet gegaan zoals verwacht, dan helpen we je graag. Neem even de tijd om je zorg met ons te delen, dan zoeken we samen naar een oplossing.</p><p></p><p><strong>Hoe je ons bereikt</strong></p><p>Neem contact op met onze klantenservice via een van onze contactmogelijkheden:</p><ul><li><p>WhatsApp</p></li><li><p>Live Chat</p></li><li><p>Telefoon</p></li><li><p>E-mail</p></li></ul><p></p><p><strong>Wat je met ons kunt delen</strong></p><ul><li><p>Je huurcontractnummer als referentie</p></li><li><p>Een korte beschrijving van de situatie (datum, vestiging, wat er is gebeurd)</p></li><li><p>Je zorg of de oplossing waar je naar op zoek bent</p></li><li><p>Indien beschikbaar: foto's, bonnetjes of documenten die je zaak ondersteunen</p></li></ul><p></p><p><strong>Wat je van ons kunt verwachten</strong></p><ul><li><p>We bevestigen de ontvangst van je vraag direct</p></li><li><p>Ons team beoordeelt de zaak zorgvuldig en komt bij je terug met een reactie</p></li><li><p>Bij meer complexe zaken houden we je op de hoogte van de huidige status</p></li></ul><p></p><p>Wil je je zorg rechtstreeks met ons delen? Onze contactmogelijkheden vind je hieronder – houd je huurcontractnummer bij de hand.</p>"},{"text":"Hoelang duurt het voordat SIXT op mijn klacht reageert?","href":"/help-center/articles/hoelang-duurt-het-voordat-sixt-op-mijn-klacht-reageert/","content":"<p>Zodra we je vraag ontvangen, krijg je automatisch een ontvangstbevestiging. Ons team beoordeelt vervolgens je zaak zorgvuldig en komt bij je terug met een reactie. Voor meer complexe vragen kan de verwerking iets langer duren – in dat geval houden we je op de hoogte van de voortgang.</p><p></p><p><strong>Wat er gebeurt na je vraag</strong></p><ul><li><p>Ontvangstbevestiging: Je ontvangt direct een bevestiging dat je vraag bij ons is binnengekomen</p></li><li><p>Beoordeling: Onze klantenservice beoordeelt je zaak en eventuele ondersteunende documenten die je hebt aangeleverd</p></li><li><p>Antwoord: Je ontvangt onze reactie via hetzelfde kanaal als waar je contact met ons hebt opgenomen</p></li></ul><p></p><p><strong>Meer complexe vragen</strong></p><p>Sommige vragen vereisen overleg met andere afdelingen – bijvoorbeeld:</p><ul><li><p>Boekhouding – voor factuur- en terugbetalingszaken</p></li><li><p>Vestiging – voor vragen over ophalen, inleveren of de staat van de auto</p></li><li><p>Schade-afdeling – voor het ophelderen van schadegevallen</p></li></ul><p></p><p>In deze situaties houden we je altijd op de hoogte van de huidige status van je vraag.</p><p></p><p><strong>Snelste antwoord voor korte vragen</strong></p><p>Voor korte vragen of snelle ophelderingen is Live Chat de snelste manier om ons te bereiken.</p><p></p><p><strong>Wat ons helpt om je vraag sneller te verwerken</strong></p><ul><li><p>Je huurcontractnummer als referentie</p></li><li><p>Een korte, duidelijke beschrijving van de situatie</p></li><li><p>Indien beschikbaar: foto's, bonnetjes of documenten</p></li></ul><p></p><p>Heb je nog hulp nodig? Onze contactmogelijkheden vind je hieronder.</p>"}]}}}