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Hoe en wanneer je borg wordt vrijgegeven, hangt af van je betaalmethode. Bij een credit- of gangbare debetkaart wordt het bedrag alleen gereserveerd en door je creditcardaanbieder vrijgegeven (tot 28 dagen). Bij een Vpay- of Maestro-debetkaart wordt het bedrag afgeschreven en na het inleveren van de auto teruggestort (meestal binnen 10 werkdagen).

Bij betaling met een credit- of gangbare debetkaart

Stap 1 – Neem contact op met je bank

Vraag je bank om een \"SIXT-autorisatie\" met het bedrag en de datum te controleren. In de meeste gevallen heeft SIXT de borg al vrijgegeven, maar je bank kan er nog enkele dagen over doen om de reservering op te heffen.

Stap 2 – Neem contact met ons op

Is het meer dan 28 dagen geleden sinds het einde van je huurperiode en is je borg ondanks navraag bij je bank nog niet vrijgegeven? Stuur ons een bericht via WhatsApp of Live Chat met je huurcontractnummer – wij controleren de status voor je.

Bij betaling met een Vpay- of Maestro-debetkaart

Stap 1 – Controleer je eindfactuur

Log in op de website of in de SIXT-app, open \"Boekingen\" en download je eindfactuur. Zijn er aanvullende kosten (bijv. een bijtankvergoeding), dan kan je borg geheel of gedeeltelijk daarvoor zijn gebruikt.

Stap 2 – Neem contact op met je bank

Vraag je bank om een \"SIXT-bijschrijving\" met het bedrag en de datum te controleren. In de meeste gevallen heeft SIXT de terugbetaling al uitgevoerd.

Stap 3 – Neem contact met ons op

Is het meer dan 10 werkdagen geleden sinds het einde van je huurperiode en is je borg ondanks navraag bij je bank nog niet teruggestort? Stuur ons een bericht via WhatsApp of Live Chat met je huurcontractnummer – wij controleren de status voor je.

Heb je nog hulp nodig? Onze contactmogelijkheden vind je hieronder – houd je huurcontractnummer bij de hand.

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